1. Introduction
Chubbys West Point LLC (we, our, or us), a computer systems design and related services company based in Pleasant Grove, Utah, is committed to protecting the privacy of individuals who interact with our website, services, and communications. This Privacy Policy explains our practices regarding the collection, use, disclosure, and safeguarding of information.
By accessing or using our website located at www.chubbyswestpoint.lat (the Site) or engaging with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Site and our services.
2. Information We Collect
2.1 Information You Provide Voluntarily
When you interact with us through contact forms, email communications, phone calls, or service inquiries, we may collect the following categories of personal information that you voluntarily provide:
- Contact Information: Your full name, email address, phone number, company name, and job title.
- Project Information: Details about your project requirements, technical specifications, business goals, timelines, and any documents or materials you share with us during the discovery and engagement process.
- Communication Records: The content and metadata of emails, messages, and other correspondence you send to us, including timestamps and communication channels used.
- Financial Information: Billing details, payment method information, and transaction records necessary to process payments for services rendered. Payment processing may involve third-party service providers.
2.2 Information Collected Automatically
When you visit our Site, certain information is automatically collected through standard web technologies:
- Log Data: IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visits, time spent on pages, and other diagnostic data.
- Cookie Data: Small data files stored on your device that help us understand Site usage patterns. We use only essential and analytical cookies. You may control cookie preferences through your browser settings.
- Device Information: Hardware model, screen resolution, language preferences, and other device-level identifiers.
- Usage Patterns: Navigation paths, click patterns, scroll depth, and other interaction data that helps us improve Site usability and content relevance.
2.3 Information from Third Parties
We may receive information about you from third-party sources, including business partners, analytics providers, payment processors, and publicly available databases. We treat all such information in accordance with this Privacy Policy.
3. How We Use Your Information
We use the information we collect for the following purposes, grounded in our legitimate business interests and, where required, with your consent:
- Service Delivery: To provide, maintain, and improve our computer systems design and related services, including responding to inquiries, preparing proposals, executing engagements, and delivering project outcomes.
- Communication: To communicate with you about your projects, respond to your questions, send service-related notifications, and provide customer support.
- Business Operations: To manage billing, process payments, maintain financial records, and fulfill contractual obligations.
- Site Improvement: To analyze Site usage patterns, diagnose technical issues, optimize performance, and enhance user experience.
- Security: To detect, prevent, and respond to fraud, unauthorized access, security incidents, and other potentially harmful or illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
- Marketing: With your consent where required, to send you information about our services, industry insights, and events that may be relevant to your interests. You may opt out of marketing communications at any time.
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share information in the following limited circumstances:
4.1 Service Providers
We engage trusted third-party vendors and service providers to perform functions on our behalf, including but not limited to: hosting and infrastructure services, payment processing, analytics, email delivery, customer support tools, and security monitoring. These providers have access only to the information necessary to perform their functions and are contractually bound to protect it.
4.2 Business Transfers
If Chubbys West Point LLC is involved in a merger, acquisition, reorganization, sale of assets, or similar corporate transaction, your information may be transferred as part of that transaction. We will notify you via prominent notice on our Site or by direct communication if such a transfer materially affects how your information is handled.
4.3 Legal Obligations
We may disclose your information when we believe in good faith that disclosure is necessary to: comply with applicable law or legal process; protect our rights, property, or safety; enforce our terms of service and other agreements; or respond to valid governmental requests.
4.4 With Your Consent
We may share your information for purposes not described in this policy when we have obtained your explicit consent to do so.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on the type of information and the purpose of collection:
- Active Client Data: Retained for the duration of the client relationship plus a reasonable period thereafter for legal, accounting, and business continuity purposes.
- Inquiry Data: Contact form submissions and initial inquiry information retained for up to twenty-four months from the date of last interaction.
- Marketing Data: Retained until you unsubscribe or opt out of marketing communications.
- Automatically Collected Data: Logs, analytics, and usage data retained for up to twenty-six months for security and operational analysis.
- Financial Records: Retained for the period required by applicable tax and accounting regulations, typically seven years.
When information is no longer needed, we securely delete or anonymize it in accordance with industry best practices.
6. Data Security
We implement and maintain administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of personal information. These measures include:
- Encryption of data in transit using industry-standard TLS protocols
- Encryption of sensitive data at rest
- Regular security assessments and vulnerability testing
- Access controls and authentication mechanisms
- Security awareness training for all personnel
- Incident response procedures and business continuity planning
- Network monitoring and intrusion detection systems
While we strive to protect your information, no method of electronic storage or transmission over the Internet is entirely secure. We cannot guarantee absolute security, but we commit to responding promptly to any confirmed data breach in accordance with applicable legal requirements.
7. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:
7.1 Access and Portability
You may request access to the personal information we hold about you and, where technically feasible, request a copy in a structured, commonly used, machine-readable format.
7.2 Correction
You may request that we correct inaccurate or incomplete personal information we hold about you.
7.3 Deletion
You may request that we delete your personal information, subject to certain legal exceptions such as ongoing contractual obligations or legal retention requirements.
7.4 Restriction and Objection
You may request that we restrict or cease processing your personal information in certain circumstances, including where you contest the accuracy of the data or object to our processing.
7.5 Marketing Opt-Out
You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly. Transactional and service-related communications will continue as necessary.
7.6 Cookie Controls
Most web browsers allow you to control cookies through their settings. You may configure your browser to reject cookies or alert you when cookies are being sent. Note that disabling cookies may affect the functionality of certain parts of the Site.
To exercise any of these rights, please contact us using the information provided in Section 10. We will respond to your request within the timeframe required by applicable law and may require verification of your identity before processing.
8. International Data Transfers
Chubbys West Point LLC is based in the United States. If you access our Site or services from outside the United States, your information may be transferred to, stored in, and processed in the United States, where our servers and central database are located. The data protection laws of the United States may differ from those of your jurisdiction.
By using our Site or services, you consent to the transfer of your information to the United States. We take appropriate measures to ensure that any international transfers of personal information comply with applicable data protection laws and that your information remains protected to the standards described in this Privacy Policy.
9. Children and Privacy
Our Site and services are not directed to individuals under the age of eighteen. We do not knowingly collect personal information from children under eighteen. If we become aware that a child under eighteen has provided us with personal information, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us immediately.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: team@chubbyswestpoint.lat
- Phone: +1 (425) 267-2075
- Postal Address: Chubbys West Point LLC, 870 N 300 E, Pleasant Grove, UT 84062-1708, United States
We aim to acknowledge all privacy-related inquiries within five business days and provide a substantive response within thirty days.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by posting the updated policy on this page with a revised effective date and, where appropriate, by providing additional notice through the Site or by direct communication.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.
12. California Privacy Rights
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. These include the right to know what personal information is collected, disclosed, or sold; the right to request deletion of personal information; the right to opt out of the sale or sharing of personal information; and the right to non-discrimination for exercising these rights.
Chubbys West Point LLC does not sell personal information as defined under the CCPA. California residents may exercise their rights by contacting us using the details in Section 10. We will verify your identity before processing any request, which may require providing sufficient information to match our records.
You may designate an authorized agent to submit a request on your behalf. We will require written proof of the agent's authorization and may also verify your identity directly.
13. European Economic Area and United Kingdom Residents
If you are located in the European Economic Area (EEA) or the United Kingdom, the General Data Protection Regulation (GDPR) and UK GDPR provide certain rights. The legal bases for our processing of personal data include:
- Contractual Necessity: Processing necessary to perform our contractual obligations to you or to take steps at your request before entering into a contract.
- Legitimate Interests: Processing necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms.
- Consent: Processing based on your explicit consent, which you may withdraw at any time.
- Legal Obligation: Processing necessary to comply with applicable legal obligations.
You have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal data violates applicable law.